Shelter & Carer Policies
Volunteer Code Of Conduct
All Volunteers
Abide by and support the vision and culture statement, policies and guidelines of the organisation
Act in the best interest of the organisation
Maintain Confidentiality
Abide by safety and risk management requirements
Maintain my own personal record of my volunteer hours
Keep communication friendly and respectful, no bullying
Follow any verbal or written direction of W4W Inc. senior management
Report to senior management of any complaints, bullying/ harassment or safety concerns
Warriors 4 Wildlife Inc., W4W Inc. or our logo is not for use without prior written permission from the Executive committee
For Volunteer Rescuers
Always communicate with the phone operator to let them know of the outcome of a rescue or if any circumstances change.
When communicating with the public be sure to be polite, civil and respectful
No use of inappropriate language
Give the member of public W4W Inc.’s number if they have any questions or concerns
Promote W4W Inc. and encourage members of the public to donate through our website www.warriors4wildlife.org or like our Facebook page
Do NOT put yourself at risk. If you are unsure please contact the phone operator for advice or contact info@warriors4wildlife.org
Always wear appropriate attire when attending a rescue e.g. closed toed shoes, long pants, high vis vest.
For Volunteer Drivers
Use a warranted, registered and insured vehicle when driving for the organization and notify us if loss of license has occurred.
License needs to be current.
Ensure that you are responsible and safe whilst driving a car, at no time must you drive under the influence
Agree that all costs and fines are your responsibility
Do not put yourself at risk
On Chat Groups
Be polite and respectful to each other, everyone is still learning
Keep the conversation to rescues or education only and maintain professionalism
Share your rescues and photos, however, do not disturb the animal and only take a minute to take the photo, no flash.
Volunteering for Shelters
From time to time we will receive requests from shelters for help from volunteers. This is on your own accord and not under the Warriors 4 Wildlife Inc banner, however, please ensure you:
Follow any verbal or written direction of the shelter operator at all times
Ensure you wear appropriate attire
Maintain a neat and tidy area, put things back where they belong
Call ahead if you are unable to attend
Never assume, always ask if you are unsure
Registered Shelter Permit Holders and Foster Carers
Keep W4W Inc. updated and informed of your shelter registration and foster carer details
Always communicate with the phone operator to let them know of the outcome of a rescue or if any circumstances change.
When communicating with the public be sure to be polite, civil and respectful
No use of inappropriate language
Give the member of public W4W Inc.’s number if they have any questions or concerns
Do NOT put yourself at risk.
Always wear appropriate attire when attending a rescue e.g. closed toed shoes, long pants, high vis vest.
Any video or images shared with W4W Inc. Are to be in direct correlation to the DELWP guidelines.
DELWP Guidelines
Warriors 4 Wildlife Inc. ensures that all guidelines regarding wildlife from the Department of Environment Land Water and Planning (DELWP) are adhered to and followed by our organisation. Warriors 4 Wildlife Inc. and it’s members take no responsibility for any liabilities once a Shelter or Carer has accepted a wildlife case from our organisation.
Under No Circumstances
Must rescuers or volunteers keep wildlife. Victoria’s wildlife is protected under the Wildlife Act 1975. It is an offence to keep or trade native species without the appropriate licence or permit. To report environment and wildlife crime through Crime Stoppers on 1800 333 000 or email DELWP at customer.service@delwp.gov.au
Warriors 4 Wildlife Inc. agrees to:
Provide information about the organization
Provide orientation, support and supervision
Provide a safe working environment
Give you access to our policies and procedures
Provide volunteers with the opportunity of attending W4W Inc.’s workshops, fundraisers, working bee’s and community projects
Acknowledge and recognise the contribution of our volunteers
Privacy Policy
We are committed to protecting your privacy in all your interactions with Warriors 4 Wildlife Inc. We will do our best to protect your personal information from the moment you share it with us. The following Privacy Policy sets out how we deal with your personal information.
1. Collection and use of personal information
W4W Inc. collects personal information from you e.g. name, phone number, email address, postal address or credit card details, in order to provide you specific products or services. We collect this information through our website, during phone calls, from forms and through other correspondence, so that we can:
provide rescue advice and assistance
process donations or merchandise orders
send receipts
provide you with volunteer opportunities
engage with our volunteers
keep an accurate record of our supporter database
inform our supporters of our work and available opportunities assist us in developing efficiencies in marketing and fundraising activities
If you opt-in to receive information from W4W Inc. use our services, donate to us or purchase from us we may add you to our supporter database and we may communicate with you to inform you of additional related activities, products, services or fundraising which may interest you.
2. How information about you is shared
To communicate with you and to provide you specific products or services we may also share or disclose your information to other organisations that assist us in service provision e.g. Australia Post. These organisations or third party providers are under contractual obligations to not disclose your information and to use that information solely to deliver products or services to you on our behalf.
We may also need to disclose your personal information if required by law. We will never sell, rent, trade, loan or lease the information on our list to any external party for any purpose.
W4W Inc. may at your request or in the interest of animal welfare need to refer you or your details to other organisations and other animal welfare groups. W4W Inc. do not control these organisations and are not responsible for any of their practices that might breach your privacy.
3. Accuracy of information
W4W Inc. will take reasonable steps to ensure your personal information is accurate, complete and up to date. If you need to access or update your information please email info@warriors4wildlife.org.
If you do not wish to be identified you are able to contact us anonymously. W4W Inc. will not make it mandatory for you to provide personal information unless it’s required to provide a product or service. W4W Inc. may request you to provide information voluntarily and W4W Inc. will allow anonymous transactions wherever that is reasonable and practicable.
4. Media/Social media
All information, images and correspondence provided in the Warriors 4 Wildlife Inc, Google Workspace remains the property of W4W Inc. No personal information will be shared outside of Google Workspace without the express approval of the original source.
5. How you can opt out of data collection/usage
Warriors for Wildlife understands that nobody wants to receive spam and we only want to send you communication that you are happy to receive.
Your participation in all interaction with W4W Inc. is voluntary and you are able to opt out of any specific communication, or all communication with us at any time. If you wish to opt out of receiving any communications, please contact our support team on this email info@warriors4wildlife.org.
6. Credit card donations and payments
Donations and payments made online are processed in real time using a secure payment gateway are processed in Australian dollars. If you do not wish to donate or place your order over the internet you can call or mail us instead.
7. Information exchanged within W4W Inc.
Volunteer information made available to W4W Inc. Executive Committee, W4W Inc. Management and Team Leaders through training courses, meetings, phone calls, chat groups, text, systems, conversations or correspondence is provided confidentially on the basis that it may directly or indirectly assist in the engagement, support and management of W4W Inc. volunteers, and is intended only for that purpose.
Information made available to W4W Inc. Committee, W4W Inc. Management and team Leaders through training courses, meetings, phone calls, chat groups, text, systems, conversations or correspondence is provided confidentially to our rescuers and carers on the basis that it may directly or indirectly assist in the care of native animals and is intended only for that purpose.
8. Security
W4W Inc. has security measures in place to protect against loss, misuse and alteration of information under our control. We will take all reasonable steps to ensure that paper and electronic records containing personal information are stored appropriately and only accessed by authorised personnel. We will also review our security and data management practices on an ongoing basis.
Where you have chosen a password which allows you to access to W4W Rescue and Chat groups, you are responsible for keeping this password confidential. We advise you to not share your password with anyone.
9. Changes to this Privacy Policy
This Privacy Policy is effective as of November 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Warriors 4 Wildlife Inc. reserves the right to update or change our Policies at any time and you should check this page periodically. Your continued use of the Service after we post any modifications to the Policies on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policies.