Rescue Phone Operator

Warriors 4 Wildlife’s rescue phone service provides the crucial point of contact for the community to report injured, sick or orphaned wildlife in need of rescue, treatment, or care.

The role of Volunteer Rescue Phone Operator within this service is vital to Warriors 4 Wildlife’s organisational mission and purpose. Our passionate and committed team are looking forward to meeting you.

Flexible hours, from home, all training provided and very rewarding!

REgister for more information

What you will learn

Species recognition

How to rescue native wildlife

Online platforms

Customer Service skills

Career Progression

This little guy was rescued near the Horsham area. A Member of public phoned one of our team members and she was able to get him to a vet for assessment and straight onto a carer for rehabilitation.

Volunteer Roles

Position Description

Title:  Volunteer Rescue Phone Operator

Type: Ongoing

Location: At home and Online

Position Purpose

The Warriors 4 Wildlife Inc.’s Emergency Response Service is a voluntary role that provides the crucial point of contact for the community to report injured, sick or orphaned wildlife in need of rescue, treatment, or care. The role of Rescue Phone Operator within this service is vital to Warriors 4 Wildlife’s organisational mission and purpose.

Position Responsibilities

  • Promptly answer calls received through our rescue number service Facilitate rescues including answering calls, organising volunteers for rescue, advising members of public regarding native wildlife.

  • manner and provide exemplary customer service

Desirable abilities

  • Experience in customer service

  • Able to problem solve

  • Must be computer/technology literate

  • Strong oral and written communication skills

  • Ability to work independently and as part of a team.

Skills & Capabilities

  • Calm, polite, confident, and well-spoken phone manner with a compassionate and caring attitude

  • Ability to maintain composure under pressure

  • Enthusiastic, reliable, and committed

  • Passionate about the long-term welfare of wildlife

Days & Commitment

  • Most shifts are 3-5 hours

  • Available for 2-3 shifts per week

  • Willing to undertake ongoing training 

  • Flexible in working hours, including weekends

  • Casual seasonal role with the potential for an ongoing basis